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Tesco petrol - 21/06/2006

 

 

Tesco Petrol Garage Eastbourne Sussex

 

 

 

How an innocent visit to a Tesco garage resulted in a visit from the police.

Now Rachel Roberts-Creber likes to think of herself as a law abiding person, but after one trip to Tesco's Bridgend store to fill up with fuel, she'd had a visit she'll never forget.



The assistant speech therapist from Maesteg didn't notice anything unusual during her visit to the garage, but the next day a policeman came calling. He wanted to know who owned the car, had it been driven to Bridgend and had she put fuel in it.



It turns out the policeman was there because Rachel was suspected of stealing £20 worth of fuel! Her trip had been recorded on CCTV and staff there had identified her as a fuel thief.



The visit threw Rachel into a panic, even though she'd paid by card and kept her receipt. She said: "Although I knew that I had it, I was still panic-stricken thinking, where is it?"



She said: "I felt guilty even though I was innocent, because I had to prove to them that I was innocent even though I had paid."


Rachel was able to find her receipt and the policeman was satisfied the theft was nothing to do with her. Petrol stations lose around £14m to 'drive-away' fuel thieves. But Rachel wanted to know how Tesco staff had come to pick her out and what checks the store made before calling the police.


She phoned the store and the petrol station manager apologised. The only explanation she could offer was that staff had picked out Rachel's car on the CCTV footage. But Rachel had gone to the kiosk to pay and even used her Tesco clubcard!


She said: "I think Tesco just need to be more accurate with all up-to-date technology and such a big store. I'm surprised that they make such errors and I appreciate that it is human error but this is more, this is just neglect."



When X-Ray asked Tesco why Rachel had been singled out they said it was because she'd moved her car before paying - but she didn't, all she did was pull in front of another car to fill up. We put this to Tesco and they came back to us again, this time saying they'd accused her simply because she was on the forecourt at the time of the theft! But Rachel had very clearly gone to pay at the kiosk! She couldn't understand why this wasn't noticed when the CCTV was checked.


We asked Tesco what checks Britain's biggest supermarket make before they call the police. For example, who reviews the tape and how senior are they? They never did answer that question!

 

 

Tesco extra forecourt petrol prices October 2006

 



So we asked an independent chain of garages what they did in these circumstances. They told us they had thorough procedures and followed a chain of command before calling the police.



Tony Cole, area manager of Gills of Maesteg, said: "As soon as something like this happens, the cashier will then automatically stop the CCTV. They'll then contact the manager, who will then contact myself as area manager. We then sit down and go through the video.



"You can't even think about phoning the police unless we are ourselves, the manager and the cashier are 100% positive. We will then sit with the police, go through it stage stage by stage showing them exactly what we've got. It is very serious."



Despite our requests, Tesco haven't told us what procedures they followed in Rachel's case. But they did say before police were called they tried to "obtain as much information from CCTV as possible ". But they also said that their footage "doesn't follow customers into the kiosk".



Rachel wants some reassurance that more checks will be made in future. She said: "It's just wrong for a big store like Tesco to operate in this manner. Really I think they should definitely check their facts before they send the police to peoples' homes. I think it is an intrusion of privacy, that I had no choice but to let that police officer into my home. I did do it, but I didn't like having to do it."


Now Tesco have apologised again to Rachel for any distress caused. And as a result of her being wrongly identified, staff will now be re-trained to make sure they are more thorough before contacting the police about a potential drive-off in the future.

 

Other security  incidents at Tesco .............. please see the links below.

 

 

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External links

 

Tesco.com

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Tesco internet access

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Home page - Tesco Personal Finance

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www.tescofinance.com/ - 12k - 3 Nov 2006

 

Car insurance: Home Page - Tesco Personal Finance

Great value car insurance from Tesco. Save when you buy car insurance online.
www.tescofinance.com/personal/ finance/insurance/carins/index.jsp

 

Tesco plc | Home

Welcome to the corporate website for Tesco PLC, one of the world's leading ... Children shopping at Tesco; Annual review and summary financial statement ...
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Tesco.com downloads store * great music at great value prices

Available Tesco stores. Skip stores; Tesco home · Groceries · Finance & Insurance · Telecoms · More stores; End of navigation list ...
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www.tescomobile.com/

 

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Grocery shopping at Tesco.ie. Ireland's online supermarket for buying groceries.>
www.tesco.ie/

 

 

Sir Terry Leahy wearing a dinner suit

 

 

Electrical Goods and Appliances - Tesco.Direct

Great value Electrical Appliances and Electrical Goods from Tesco Direct, with free UK delivery and clubcard points. direct.tesco.com/homepage/electrical.aspx

 

Tesco plc | Corporate Responsibility

Available Tesco stores. Skip stores. Tesco home ... little helps' can become a great deal when everyone pulls in the same direction.' Sir Terry Leahy ...
www.tescocorporate.com/ page.aspx?pointerid=32B0E699AB1A4CCC8D018E763CAF120D

 

Tesco plc | Sir Terry Leahy

Terry Leahy became Chief Executive in 1997. Joining Tesco in 1979, he held a number of marketing and commercial positions prior to being appointed to the ...
www.tescocorporate.com/ page.aspx

 

Terry Leahy

The architect of this transformation is Sir Terry Leahy, the company's unassuming chief executive. A Tesco veteran who took over in 1997, the 49-year-old ...
www.businessweek.com/magazine/ content/05_22/b3935409.htm

 

Revealed: the secret of Tesco's success - Business Extra - Times ...

Sir Terry Leahy, the chief executive of Tesco, today revealed part of the secret behind the retailer's extraordinary success.
business.timesonline.co.uk/ article/0,,14390-1316536,00.html

 

BITC - Sir Terry Leahy

Tesco chief Terry Leahy at BBC News; Terry Leahy at Disinfopedia; Sir Terry Leahy installed as Chancellor (extract from UMIST Times, University of ...
en.wikipedia.org/wiki/Terry_Leahy

 

Company profiles/Tesco

Sir Terry Leahy, was appointed Chief Executive of Tesco PLC in March 1997. He received a Knighthood for services to food retailing in the 2002 New Year ...
www.bitc.org.uk/events/speaker_profiles/terryleahy.html

 

CRM applications, solutions, advice and tips from ...

Terry Leahy believes Tesco’s future will revolve around values – the ‘Tesco Way’. Leahy has stated, “I regard Values as one of the most important ways of ...
www.ecustomerserviceworld.com/earticlesstore_ articles.asp?type=article&id=737

 

Tesco.com
Tesco.com. The largest grocery homeshopping service in the world. Also selling
books, DVDs, CDs, wine, electrical goods, flowers and much more in Tesco ...
www.tesco.com/

Tesco internet access
Tesco Clubcard members only, with free email addresses, webspace, portal and
online shopping.
www.tesco.net/

Home page - Tesco Personal Finance
Great products, excellent value and friendly advice from Britain's leading retailer.
Tesco offers Car insurance, Home insurance, Car breakdown, ...

 

 

Terry Leahy Tesco chief executive officer

 

 

Tesco fiddling petrol calculations? - MoneySavingExpert.com Forums

Tesco fiddling petrol calculations? Motoring & Public Transport.
forums.moneysavingexpert.com/showthread.html?t=86668

 

Hypermarket service station road maps from Europe

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www.ianbyrne.free-online.co.uk/uk-hyper.htm

 

In praise of the 24 hour Tesco petrol station!

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www.bristolcyclingcampaign.org.uk/ tbc/2003/summer/tesco.htm

 

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Tesco Petrol Station. Click and drag map. Telephone. +44 (0) 1904 690989. Website. www.tesco.com. Street Address. Clifton Moor Centre Stirling Road ...
www.citikey.com/search/area/ Rawcliffe/category/10010/city/York

 

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www.reviewcentre.com/reviews65992.html

 

Petrol Price - A Cost Comparison Of Petrol in the UK

Street name. Location of Petrol Station e.g. Cambridge. Retailer e.g. Tesco. Area of Petrol Station. Petrol Price. Date of submission (Y-M-D) ...
www.whatprice.co.uk/car/local-petrol-prices.php

 

BBC - Wales - X-Ray - Tesco petrol

How an innocent visit to a Tesco garage resulted in a visit from the police - investigation by X-Ray, BBC Wales' consumer TV programme.
www.bbc.co.uk/wales/x-ray/ allarticles/stories/6p05_tesco.shtml

 

 

 

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